Shipping policy

Last updated: September 7, 2026

This Shipping Policy applies to all orders placed through VORTEX, operated by FP Intermedium LLC, at vortexstoreusa.com.

VORTEX
Operated by FP Intermedium LLC
701 Monroe St NE
Albuquerque, NM 87110
United States
Email: contactvortexstoreofficial@gmail.com
Website: vortexstoreusa.com

Shipping Origin

Products sold through VORTEX are fulfilled by a third-party supplier and shipped directly from China to the customer's delivery address.

Because orders originate in China, tracking information may display Chinese locations, international logistics facilities, customs processing centers, or multiple carriers during transit.

Countries We Ship To

VORTEX currently sells and ships to:

United States
Canada
Australia
United Kingdom, including England
Japan
Italy
Switzerland
Germany
New Zealand
Netherlands
Portugal

Shipping availability may depend on the product, destination, carrier availability, and applicable legal or regulatory restrictions.

Order Processing Time

Orders are normally processed within 2 to 4 business days after the order is successfully placed and payment is confirmed.

Processing time is separate from shipping time.

Business days generally exclude weekends and applicable public holidays.

Once an order has been processed and transferred for shipment, tracking information will be provided when available from the carrier.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

9 to 12 business days after shipment.

This delivery estimate does not include the 2 to 4 business day processing period.

International shipments may occasionally experience delays caused by customs inspections, carrier disruptions, severe weather, transportation restrictions, local delivery interruptions, or other circumstances outside our reasonable control.

Nothing in this policy limits mandatory consumer rights regarding delivery deadlines under applicable law.

Tracking Information

When tracking is available for the selected shipping service, customers will receive tracking information electronically after shipment or once the carrier activates the tracking record.

Because international orders may pass through multiple logistics providers, tracking information may not update immediately at every stage of transportation.

A shipment may also receive different tracking references as it moves between international and local carriers.

Separate Packages

Orders containing multiple products may be fulfilled from different facilities or processed separately.

As a result, items from the same order may arrive in separate packages.

Separate packages may have different tracking numbers and may be delivered on different dates.

Receiving one package does not necessarily mean that all items in the order have been delivered.

Customs, Duties and Import Taxes

Products are shipped internationally from China and may be subject to customs clearance in the destination country.

Where permitted by applicable law and where such amounts have not already been collected at checkout, customs duties, import taxes, brokerage fees, and other import-related governmental charges are the responsibility of the customer.

VORTEX does not control charges independently imposed by customs authorities or other governmental agencies.

Customs procedures may also affect delivery time.

Nothing in this section overrides any mandatory consumer, customs, tax, or pricing obligations that applicable law places on VORTEX.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as soon as possible at:

contactvortexstoreofficial@gmail.com

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the supplier or carrier.

Delayed Orders

If your order has not arrived within the expected delivery period, contact us at contactvortexstoreofficial@gmail.com with your order number.

We may review the tracking history and contact the applicable supplier, logistics provider, or carrier to investigate the shipment.

If an order qualifies for a refund under our Return and Refund Policy or applicable consumer law, the refund will be processed according to that policy.

Lost or Incorrectly Delivered Packages

If tracking information indicates a delivery problem or you believe your package has been lost or delivered to an incorrect location, contact us at contactvortexstoreofficial@gmail.com.

Carrier delivery confirmation may be considered when investigating a non-delivery claim.

A delivery scan does not prevent a customer from contacting us regarding suspected carrier error, delivery to an incorrect location, theft after delivery, or other circumstances requiring investigation.

Damaged Packages or Products

If your product arrives damaged, contact us within the applicable refund period at contactvortexstoreofficial@gmail.com.

Please provide your order number and clear photographs showing the product and the reported damage when reasonably necessary to evaluate the claim.

Approved refunds do not require the customer to physically return the product, as described in our Return and Refund Policy.

Contact Information

For questions regarding shipping, tracking, delivery, or an order in transit, contact: