Contact information
Last updated: September 7, 2026
This Contact Information applies to VORTEX, an online store operated by FP Intermedium LLC.
Business Information
Brand / Store Name: VORTEX
Legal Business Name: FP Intermedium LLC
Business Address:
701 Monroe St NE
Albuquerque, NM 87110
United States
Website: vortexstoreusa.com
Customer Support Email: contactvortexstoreofficial@gmail.com
Currency: United States Dollar, USD
Card Statement Descriptor: VORTEX
Customer Support
For questions regarding orders, products, shipping, tracking, refunds, cancellations, or other customer service matters, please contact us at:
contactvortexstoreofficial@gmail.com
When contacting us about an existing order, please include your order number and the email address used to place the order so we can identify your purchase.
Order and Shipping Inquiries
Products sold through VORTEX are fulfilled by a third-party supplier and shipped directly from China.
For questions regarding an order that is currently being processed or shipped, contact:
contactvortexstoreofficial@gmail.com
Please include your order number and, if applicable, your tracking number.
Refund Requests
Refund requests must be submitted to:
contactvortexstoreofficial@gmail.com
Customers may request a refund within 30 days from the date the order is delivered, subject to our Return and Refund Policy and applicable consumer protection laws.
When a refund is approved, VORTEX does not require the physical return of the product. The customer may keep or responsibly dispose of the item.
Privacy Requests
For questions regarding personal information, cookies, marketing preferences, or the exercise of applicable privacy rights, contact:
contactvortexstoreofficial@gmail.com
Privacy requests are handled in accordance with our Privacy Policy and applicable data protection laws.
Payment Information
Purchases from VORTEX may appear on your credit or debit card statement under the following descriptor:
VORTEX
If you do not recognize a transaction displaying this descriptor, please contact us at contactvortexstoreofficial@gmail.com so we can review the transaction.
Legal Entity
VORTEX is operated by:
FP Intermedium LLC
701 Monroe St NE
Albuquerque, NM 87110
United States
EIN: 42-2766856
Responsible Representative: Kelly Cristina da Silva Fialho
Email: contactvortexstoreofficial@gmail.com
Website: vortexstoreusa.com